All it does is buffer and is slower the molasses in the middle of winter. They have done me good so far. File download is reliable if not particularly fast The latency is definitely felt, especially with voice calling and websites that repeatedly re-establish secure connections, but that is inherent with satellite. The dish was originally installed by Dish which is a good but not inexpensive provider. Should also mention, when I first got the satellite, they put you on autopay, didn't even ask me, they just do it. The service does not come with a router, though you can buy one from the installer.
I was so excited to start with Hughes Net. HughesNet is decent but not great. I called my bank and canceled the card I had on file with them. It would still be Gen5 service, though. Don't believe what they're saying about the internet speeds either. I get on average anywhere from 20-35Mbps download, and 2-5 upload.
One of the unique advantages of satellite internet technology is the wide service area. When we thought about getting HughesNet we were asked how much we use the Internet, for what purposes and how many people in the house. Do not consider their service unless you want nothing but aggravation. If you just need internet browsing, check Facebook or email, speed is great! The service was good but expensive. Now since we have a meter we usually have to wait until it is a 100% for the day before we can start using it for that day and what's bad is it changes all the time on what time eachday it is going to be 100% for the day. Reality - it's unavoidably slow because the distance of sending data back and forth from the orbiting satellite and because you will use your allowed data long before your month is up.
Free up your phone lines with no busy signals and stay connected with picture sharing, videos, music and other media sharing. Some people have been noticing that Gen5 seems to be using a bit more data than Gen4. Before, we got the meter we thought that each day we were using that days internet. Dealing with them is a nightmare. Some customers report helpful customer service agents and timely technicians. I called them every day saying it wasn't working and they kept running a speed test on their end and telling me it should be working fine then the next question they asked me was 'hows the weather there? This was the 3rd call to try and fix the problem and was the last. If u have options for a provider please be smart.
In my opinion, no one should ever pay for internet service based on usage. Shame on you hughesnet for treating a customer like trash, and just throwing them away. With the launch of a new satellite, HughesNet has upgraded to Gen5 — an internet service that promises broadband speeds and no hard data caps. No streaming , no gaming , nothing. However, it wasn't the fastest.
Rather than waste plan data on downloading movies and music, customers can download large files or schedule software updates during the Bonus Zone timeframe. If you go over the monthly amount they will slow down you speeds to worse than dial up. However, its innovation in the satellite internet industry, Gen5 speeds, and reasonable pricing still inch it out in front of its closest competitor, making it the choice for rural customers. Furthermore, the service simply doesnt work if its cloudy or windy, and its in and out the rest of the time. I called customer service and after an hour and a half and talking to 3 people I finally was transferred to some manager who told me he didn't know what the salesman meant by the plan he gave me. Even at full speed, new websites took very long to load. My experience with HughesNet was not pleasant.
I can't wait till we are out of contract with this company. Really slow, streamed video usually needs to buffer every minute or two when it's running at its fastest speeds. I canceled after 40 days. To that end, our installer made sure everything worked perfectly before leaving the site. Not made for cord cutting. The service is very expensive for very little data.
I average between 700K and 2M on mine. Customer service is a joke, called right after I got this service, they told me they would correct the time used and of course never did! When I called to find out why, I was told it auto billing was standard unless the customer requested a paper bill. The next day it still didn't work and a different customer service rep told me it was because I had the Gen 4 router and they had upgraded their system to gen 5. Unbelievable how bad this company is. I too was told there was a huge cancellation fee. Because the online learning system is geared towards multiple people writing posts and comments at the same time everything you do requires page refresh after page refresh. The service is slow, if and when it works.
It would be really uplifting if for once a corporation like Hughesnet looked at all of this negative stuff and the unhappiness it causes, came clean, and apologized without being forced to by some sort of glaring media exposure. When they finally answer they transfer you a few times. One word sums it up. According to HughesNet, as long as your home has a clear view of the southern sky, you should be able to enjoy service from anywhere in the mainland United States. Stated that an Internet provider doesn't have the ability to send an email they must use their own service , and blamed our equipment as the reason our service was sub-par four laptops, three tablets, three smart phones were all defective apparently.